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Help / Contact Us

Here are the quickest and easiest ways to find the answer you need...

If you would like to contact us please use the form below. Please note, we can only respond to questions about this site. If you have a query regarding an order you have placed with one of the companies featured on this site you will need to contact them direct. Their contact details are on the right of this page.

Address

SellMyMobile.com

First Floor

High Holborn House

52-54 High Holborn

London

WC2V 6RL

Phone

020 7400 7416

Please note that calls can be answered Monday to Friday between the hours of 09:00 hrs and 17:00 hrs

Feedback and Complaints

At sellmymobile.com we strive to provide an accurate, informative, and unbiased service for our users but we acknowledge there may be times when users feel they wish to contact us to suggest ways we might improve our service or to make a complaint.

We welcome constructive feedback and take any complaints seriously.  If you are unhappy with any aspect of our service then please contact us by using our online help desk.

Or write to us at:

SellMyMobile.com

First Floor

High Holborn House

52-54 High Holborn

London

WC2V 6RL

Please provide as much detail as possible in your email or letter and include your contact details so that we can respond to you.

Upon receipt of your complaint, our team will determine whether it relates to sellmymobile.com or the products and services of one of the merchants we list on our website.

We aim to acknowledge all complaints within three business days by email and no later than ten business days if by post.

If your complaint relates to a merchant - where appropriate - we will refer the matter to the correct party and will notify you as to when you can expect to be contacted by them. If your complaint is regarding sellmymobile.com we will endeavour to resolve your complaint as quickly as possible and will keep you informed of our progress during the period that we are dealing with it.